Can I cancel or make changes to my order?
Because our warehouse team processes orders quickly, any requests for changes or cancellations must be made within 30 minutes of placing your order. Once this window passes, the order is locked in for fulfillment. Please double-check your cart before completing your purchase.
How long does dispatch take, and will I receive tracking updates?
Orders are typically dispatched within 1 business day. During peak shopping periods (such as Black Force, Boxing Day, or Public Holidays), dispatch may experience a slight extension of 1–2 additional days.
You will receive email and SMS updates every step of the way, from order confirmation to real-time dispatch tracking.
What are your shipping rates and delivery timeframes?
We offer free standard shipping on all orders over $49. If you need your order sooner, you have the option to upgrade to Express Shipping at checkout, with pricing calculated automatically based on the total weight of your items.
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Standard Shipping: Free on orders over $49 (or $7.99 for orders under $49). Estimated delivery: 2–8 business days.
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Express Shipping: Available as an optional upgrade at checkout. Cost is calculated dynamically based on your package weight, with delivery typically taking 1–4 business days.
| Order Value | Standard Shipping | Estimated Delivery |
| Under $49 | $7.99 | 2–8 business days |
| Over $49 | Free | 2–8 business days |
Note: Remote and rural areas may require additional transit time.
How will my order be delivered?
All deliveries are shipped with Authority to Leave (ATL), allowing the courier to place your package in a secure spot at your delivery address without requiring a signature.
What happens if my order is returned to sender?
If a parcel is returned to us due to an incorrect/incomplete address provided at checkout or because it was unclaimed, any applicable return and redelivery fees will be the responsibility of the customer.
Shipping Protection & Lost or Stolen Parcels
We highly recommend keeping a close eye on your tracking updates so you know right when your delivery arrives.
For ultimate peace of mind, we offer Optional Shipping Protection at checkout. If you choose to add Shipping Protection to your order, you are fully covered in the event that your package is lost, stolen, or damaged while in transit.
If you opted out of Shipping Protection and your tracking shows as "Delivered" but you haven't received your package, please check around your property or reach out to the courier service directly. While we are unable to take responsibility for unprotected packages once the courier marks them as delivered, please let our support team know if you run into any issues - we are always happy to help guide you through the next steps!
Still need help?
If your question isn't answered here, please reach out to our support team at hello@embeskin.com, and we will get back to you within 2 business days.