This Privacy Policy describes how Embé Skin (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from embeskin.com.au (the "Site") or otherwise communicate with us.
By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please refrain from using our Site and Services.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will post the revised policy directly on the Site and update the "Last updated" date above.
Information We Collect
To provide a seamless shopping experience, we collect information from various sources depending on how you interact with us.
1. Information You Provide Directly
Contact Details: Name, billing and shipping addresses, phone number, and email address.
Order Information: Items purchased, payment confirmations, and fulfillment details.
Account Information: Username, password, and security preferences.
Customer Support: Records of any communications you share with our team.
2. Information Collected Automatically (Usage Data)
When you browse our Site, we automatically collect technical details using cookies and similar tracking technologies. This includes your IP address, browser type, device information, network connection details, and how you navigate our pages.
3. Information from Third Parties
We may receive information from trusted third-party partners, including:
Shopify: Our e-commerce platform provider.
Payment Processors: Secure gateways that process your credit, debit, or buy-now-pay-later transactions.
Analytics & Marketing Partners: Tools that help us understand site traffic and optimize your shopping experience.
How We Use Your Information
We use your personal information for core business and operational purposes, including:
Fulfilling Orders: Processing payments, arranging shipping, managing returns, and sending transactional updates regarding your purchases.
Customer Support & Communication: Responding to your inquiries, providing assistance, and maintaining our relationship with you.
Security & Fraud Prevention: Protecting our Site, detecting malicious activity, and securing user accounts.
Marketing & Personalization: Sending promotional updates (if opted in) and tailoring our product offerings to your preferences.
Cookies
We use cookies to power our store, remember your preferences, and analyze site traffic. You can choose to block or remove cookies through your browser settings, though doing so may impact certain features or functionality on our Site. For details on Shopify's specific cookies, visit Shopify's Cookie Policy.
How We Disclose Information
We may share your personal information with third parties strictly for business operations and contract fulfillment, including:
Service providers and vendors (such as shipping couriers, IT management, and payment processors).
Marketing and advertising partners.
Legal and regulatory authorities when required by law or to protect our rights.
We do not sell or share sensitive personal information without your explicit consent.
Your Privacy Rights
Depending on your place of residence, you may have specific rights regarding your personal information, including:
Access: Requesting a copy of the data we hold about you.
Correction: Asking us to update or fix inaccurate information.
Deletion: Requesting the removal of your personal data.
Opt-Out: Unsubscribing from marketing emails at any time by clicking the link at the bottom of our messages.
To exercise any of these rights, please reach out to us using the contact details below.
Contact Us
If you have any questions about our privacy practices, wish to update your information, or would like to exercise your privacy rights, please contact our team at hello@embeskin.com